CVS in Lancaster, PA Open now

Reviews about CVS

• ★ ☆ ☆ ☆ ☆

  September 20, 2019, by Russell Baker
  Pharmacy staff are extremely unprofessional. They make a mistake and miraculously it's your fault. I was told that my insurance only paid for a thirty day supply of a medication I received a 90 day supply of. They said they charged me for the other 60 days. I said I only wanted the 30. They said insurance wouldn't pay for 30 only 90. When I asked for clarification, they told me to go to another window. Pharmacist said clerk didn't have that information. When I asked her to repeat what she had told me she refused and told me I was holding up her line. Turns out, she was wrong. Insurance paid for 90 days. If the insurance pays for 30 and the script is for 90, they make me contact the doctor to have it changed. When you ask them to explain how they bill your insurance for a medication, you get a different answer depending on when and who you ask. I transferred my scripts to the one at F&M. Maybe the staff will treat their customers better there. Maybe the staff there are a better quality of human. I mean it is in a wealthier area of Lancaster. * sarcasm The staff here act like they are better than the customers they serve. Maybe it has to do with the wealth of their customers. My friend was talking with a friend, and making a fuss over her newborn as they were standing in line at the front register with about 6 other people. Store manager said " boy, you'll let anybody touch your baby". My friend had been this young woman's babysitter when she was a child. She was insulted, and rightfully so. He didn't know her, or the women standing in line with her. The store is filthy. I went to buy a lightbulb. Everything marked clearance: no price. Totally just a CVS that serves the poor. Corporate doesn't really care how their staff acts, or how their customers are treated Wonder if you get sent hete as a punishment